Repair, replace, refund

We at Alond always try to be fair and reasonable.

The following link will give you advice on your rights;
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Defective or Damaged Product

For any issues or concerns you have with your Alond product, please contact us on the contact link below and our team will assist you further.

We will process any faulty claim in accordance with the rights you are entitled to under Australia Consumer Law. We will refund, repair or replace on manufacturing faults in accordance with relevant legislation. Some manufacturer’s reserve the right to repair or replace where possible. We may contact the supplier or manufacturer in the case of a return enquiry to determine if an item is faulty. For this process we may need photos and descriptions of the issue emailed through to us.

Any manufacturer’s warranty covers that their products are free from any manufacturing or material defects. This is not a guarantee against wear and tear. Please note that products that are deemed to have excessive wear and tear or material breakdown due to excessive use or improper care will not be considered for warranty.

For any claim approved for return, a team member will instruct you on how to proceed.


Please be aware we do not usually offer refunds or exchange just because you change your mind.