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Customer Service

Shipping & Delivery
We aim to dispatch in-stock Alond orders within 1 working day of receipt of payment. Please allow longer for larger orders.
Unfortunately, sometimes delivery dates are contingent upon a number of factors outside of our control and we can’t therefore accept responsibility for delays. We will, however, endeavour to keep you informed at all times as to the progress of your order.
We will always place items on back-order except by arrangement. In the event that an item is not in stock, the checkout procedure will indicate the item as "out of stock" we will notify you by e-mail of the expected delivery date. If your order is available in part, we will process those items that are available. If your payment has been processed (e.g. by PayPal) we will, of course, refund where appropriate.
Prices are displayed excluding shipping/freight, and shipping/freight charges will be added to your order during the checkout process. Shipping is calculated on the basis of order weight and postcode - a shipping estimator is available from the shopping cart pages. We generally ship by way of Australia Post parcel post - however, we may elect to utilise an alternative carrier without prior notice, this will generally be to reduce your shipping charge. Our shopping cart currently supports regular parcel post or Express post options.
The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, we accept no responsibility for loss of, or damage to, goods in transit. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser. Purchasers may elect to use registered post, and may contact us to arrange for additional transit insurance if required.
Privacy & Security
All details on our Privacy and Security can be found here.
Returns & Replacements
Refunds will only be issued if the product is faulty or not as described. Claims for refunds must be made within 7 days.
Refunds may be taken as credit if the customer desires. Refunds will be made by the same method as payment was made, that is if payment was made by Paypal, then the refund will be returned to the buyer’s Paypal account, if payment was made by bank deposit, then payment will be returned to buyer’s bank account. In the event circumstances dictate that a refund should be issued by cheque or money order, any fees or charges incurred in the result of processing, including associated fees and postage, shall be deducted from the refund amount.
Returns will only be accepted if the product received is faulty or not as described. If you intend on returning an item, please contact us by email to discuss the issue first. Refunds will not be issued until the returned item has been received by Alond Pty. Ltd. Postage costs will not be refunded, only the price of the items purchased.
If you receive an item which is faulty, broken or not as described, please contact us by email to discuss the issue and arrange replacement.
All claims for refunds, returns and replacements must be made within seven days of receipt.
Ordering
We invite you to place an order through our website. For payment on our website we accept most standard credit cards which are processed through Paypal.
Only Australia Post shipping is available at this time. Orders being shipped outside Australia or that require alternate shipping need more service therefore we ask that you place your orders via purchase order (available in checkout), email or simply leave us a voice mail and we'll gladly call you back.
Payment, Pricing & Promotions
Alond Pty. Ltd. accepts Bpay, Credit Cards via our Gateway providers, payment (EFT) from your bank account, bank cheques, personal cheques, PoliPay, money orders, traveller's cheques denominated in Austraian dollars and drawn on an Australian bank. Additionally, we may accept other payment methods upon application.
While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.
Our address for any posted cheques or money orders is;
P.O. Box 1186
South Melbourne Victoria 3205
Australia
Viewing Orders
We will keep you informed via email upon despatch of your order, normally that notification will include a tracking number if it has been sent by Australia Post.
Updating Account Information
You can easily update your account information by logging into your customer area. It is essential that these details are kept as up to date as possible if you wish to be notified of our latest offers and promotions.